Air Conditioning Dispute Mediation
At Surgi’s Heating and Air Conditioning, we receive a call from an upset homeowner several times a year expressing concern that the new heating and air conditioning systems they bought from another HVAC company have been incorrectly sized, poorly installed or their contractor refuses to resolve problems. Their thought is to pay us to document the defects so they can build a lawsuit in order to have their problem resolved.
Problems and disputes can reach an emotional level between the parties, which can stifle negotiations. While we’re quite capable of documenting defects, our first course of action is to get their permission to contact the original contractor and try to reach some amicable resolution of the problems. We’ve been successful approximately 80 percent of the time.
Why? Because 99 percent of homeowners are reasonable people who just want their problems resolved, and 99 percent of all air conditioning contractors try to do a good job and want to have customers pleased with their services.
Surgi’s Heating and Air Conditioning is pleased to offer air conditioner mediation services to help facilitate a resolution to these problems. Our fees for this service are significantly less than a drawn-out legal battle and usually leave both parties in a working business relationship.
If you need to talk about a problem, call Surgi’s Heating and Air Conditioning for a free telephone consultation. We’re here to help.
Need a new system? Surgi’s Heating and Air Conditioning can help. Need a healthier, more comfortable life? We can change the way you feel about your home.