Serving Greater New Orleans for Over 50 Years

Customer’s Bill of Rights

Surgi’s Customer Bill Of Rights

Surgi’s recognizes that by their patronage, our customers deserve and have earned certain rights that we as a company are committed to provide:

  • You have the right to a clear explanation of services, products and warranties.
  • You have the right to expect that the products and services you purchase meet or exceed your expectations and the promises and commitments made by Surgi’s during our ongoing relationship.
  • You have the right to expect that the products and services you purchase be delivered in a respectful, courteous and professional manner.
  • You have the right to a prompt follow-up to your call or email.
  • You have a right to know when a technician will be at your home or office and to be notified with plenty of time if there will be a delay.
  • You have the right to a drug free, alcohol free workforce on your premises.
  • You have the right to a professional and competent skilled labor force on your premises.
  • You have the right to have your property treated with care and as clean as it was when the technician arrived.
  • You have the right to a safe and organized working environment. This includes the safe handling, storage and disposal of any hazardous materials.
  • You have a right to have any complaints or questions you may have dealt with respectfully.
  • You have the right to make changes before and during your HVAC service project. You should receive a written proposal outlining all additional charges or credits involved in performing these changes.
  • You have the right to all warranties in writing.

Excellence In
Air Conditioning Since 1964