Air Conditioning Dispute Mediation


Several times a year we get a call from upset homeowners expressing concern that the new heating and air conditioning system they bought from another air conditioning company has been incorrectly sized, poorly installed or their contractor refuses to resolve problems.  Their thought is to pay Surgi's to document defects so they can build a lawsuit in order to have their problem resolved.

Problems and disputes can reach an emotional level between the parties which can stifle negotiations.  While we are quite capable of documenting defects, our first course of action is to get their permission to contact the original contractor and to try to reach some amicable resolution of the problems.  We have been successful in 80% of these cases.

Why?  Because 99% of homeowners are reasonable people who just want their problems resolved and 99% of all air conditioning contractors try to do a good job and want to have customers pleased with their services.

Surgi's Heating and Air is pleased to offer mediation services to help facilitate a resolution to these problems.  Surgi's fees for this service are significantly less than a drawn out legal battle and usually leave both parties in a working business relationship.

If you feel the need to talk about a problem, call Craig Johnson at Surgi's at 469-4232 for a free telephone consultation.  We're here to help.

Need a new system?  Surgi's can help.  Need a healthier, more comfortable life?  We can change the way you feel about your home. 


Questions?  Call 469-4232.

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